Responsible Gaming at er77

er77 believes that gambling, when approached responsibly, is an enjoyable form of entertainment. We are fully committed to responsible gaming practices that protect our players from the potential harms that uncontrolled gambling can cause. This commitment is not just a policy — it is embedded in the design of our platform, the tools available to every registered player, and the ongoing training of our customer support team.

We understand that for a small number of players, gambling can become a problem. er77 takes this seriously. We provide a full suite of responsible gaming tools — including deposit limits, session time reminders, time-out periods, and self-exclusion — so that every player has direct control over their gaming activity. We also provide clear guidance on recognising problem gambling and on where to seek help if gambling is no longer a source of enjoyment.

During the registration process, every applicant is required to confirm that they are aged 21 or above. er77 may request identity documents at any stage to verify a player's date of birth. Where er77 has reasonable grounds to believe that a player may be under 21, the account will be suspended immediately pending verification. Any account found to be held by a person under 21 will be permanently closed, all funds will be returned (net of any withdrawals already made), and the matter may be referred to relevant authorities.

If you are a parent or guardian and suspect that a minor in your household has accessed the er77 platform, please contact our customer support team immediately. We will investigate and act without delay. We also recommend the use of parental control software to prevent minors from accessing any online gambling platform.

Activating any responsible gaming tool on er77 is straightforward. Follow these steps:

1. Log in to your er77 account using your registered mobile number.
2. Contact er77 customer support via the live chat or email channel and state which tool you wish to activate and any specific parameters (e.g., "I want to set a weekly deposit limit of ৳5,000").
3. Our support team will apply the limit or restriction to your account immediately and send you a confirmation.
4. For any increase to a limit (e.g., raising a deposit cap), a mandatory cooling-off period applies before the change takes effect — this protects you from impulsive decisions.

All responsible gaming requests are treated with full confidentiality. er77 customer support is available 24 hours a day, 7 days a week to assist you.

• Set a firm budget before you start playing and stop when that budget is reached — regardless of whether you are winning or losing.
• Treat gambling as entertainment, not as a method to make money or to resolve financial difficulties.
• Only ever gamble with money you can afford to lose. Never use rent, food, or bill money for gambling.
• Take regular breaks during gaming sessions. Step away from the screen, drink water, and return only when you feel refreshed.
• Never gamble when you are stressed, upset, grieving, or under the influence of alcohol. These states impair judgment and increase the likelihood of excessive spending.
• Balance gambling with other leisure activities. If er77 is the only entertainment activity in your life, that may be a sign that gambling is taking up more space than is healthy.
• Talk openly with a trusted family member or friend about your gambling activity. Social accountability helps many players maintain control.

Deposit limits are one of the most effective responsible gaming tools available on er77. A deposit limit places a hard cap on the total amount you can transfer into your er77 account within a chosen time period — daily, weekly, or monthly. Once a limit is active, the er77 system will automatically decline any deposit that would cause you to exceed the cap, even if you instruct the payment to proceed. This makes deposit limits a reliable, automatic guard against overspending.

To increase an existing deposit limit, a cooling-off period of at least 24 hours (and in some cases 7 days) is enforced before the higher limit takes effect. This mandatory delay prevents players from making impulsive decisions to raise their limits during a gaming session. Reducing a limit, by contrast, takes effect immediately. er77 strongly recommends that all players — not only those experiencing difficulty — set a deposit limit that reflects their personal entertainment budget from the outset.

Self-exclusion is the strongest responsible gaming measure available to er77 players. When you request self-exclusion, er77 will permanently close your account and add your registered mobile number and identity details to an exclusion list. During the exclusion period, er77 will decline any attempt to create a new account using the same identity, mobile number, or payment method. Self-exclusion is available for defined periods and on a permanent basis. Once an exclusion is active, it cannot be reversed until the end of the exclusion term.

To request self-exclusion, contact er77 customer support at any time by email. Your request will be processed within 24 hours. er77 will also, where technically possible, take reasonable steps to prevent excluded players from receiving promotional communications from er77 during the exclusion period. If you are requesting self-exclusion because gambling has become a serious problem, we strongly encourage you to also seek independent professional support.