er77 Privacy Policy — Your Data, Protected

er77 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who uses the er77.one platform. This Privacy Policy explains what personal data we collect from you, why we collect it, how we use and store it, with whom we may share it, and what rights you have in relation to your personal data. This Policy applies to all users of the er77 platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh.

By registering an account on er77 or by using any part of the er77 platform, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you should not register an account or use the er77 platform. This Privacy Policy should be read together with our Terms and Conditions, which govern the overall use of the er77 platform.

er77 collects personal data through the following means:

• Directly from you: when you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact customer support, or update your account profile.
• Automatically: through cookies, server logs, and platform analytics tools that record how you interact with the er77 platform, including pages visited, games played, and session duration.
• From payment providers: when you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment provider shares transaction reference data with er77 to confirm the transaction.
• From identity verification services: where er77 uses a third-party KYC provider to verify the identity documents you submit, that provider shares a verification result (pass/fail) and summary data with er77.

er77 uses your personal data only for the purposes described in this Privacy Policy. We do not use your data for any purpose incompatible with the purposes listed below.

Account and Service Management

• To create, manage, and maintain your er77 player account.
• To process deposits and withdrawals via your chosen payment method.
• To verify your identity in accordance with our KYC and age verification obligations.
• To provide customer support and respond to your queries, complaints, and account-related requests.

Security, Compliance, and Fraud Prevention

• To detect, investigate, and prevent fraudulent activity, account abuse, and breaches of our Terms and Conditions.
• To comply with applicable anti-money-laundering (AML) regulations and to report suspicious activity to relevant authorities where required by law.
• To enforce our responsible gaming policies, including monitoring gaming activity for signs of problem gambling and applying deposit limits or self-exclusion measures where requested.

Platform Improvement and Communications

• To analyse aggregated, anonymised usage data to improve the er77 platform, identify technical issues, and optimise the player experience.
• To send you transactional notifications related to your account activity — including deposit confirmations, withdrawal updates, and account security alerts — via your registered mobile number.
• To send you promotional communications about er77 bonuses, new game releases, and seasonal offers — only where you have consented to receive such communications. You may withdraw this consent at any time by contacting customer support.

er77 processes your personal data on the following legal bases:

• Contractual necessity: processing your registration data, identity verification data, and financial transaction data is necessary to create and manage your er77 account and to provide the gaming and betting services you have requested.
• Legal obligation: processing for AML compliance, age verification, KYC checks, and fraud prevention is required by applicable law and regulatory standards.
• Legitimate interests: processing for platform security, fraud detection, platform improvement, and aggregated analytics is carried out on the basis of er77's legitimate interest in operating a safe, fair, and technically reliable platform.
• Consent: processing for promotional communications is carried out on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing that took place before withdrawal.

er77 does not sell your personal data to any third party. We may share your personal data with third parties only in the following circumstances:

• Payment processors: we share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our card-processing partners to facilitate your deposits and withdrawals.
• KYC and identity verification providers: we share identity documents and verification data with our KYC service provider solely for the purpose of verifying your eligibility to hold an er77 account.
• Game content providers: providers such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming receive session-level technical data necessary to serve game content within the er77 platform. These providers do not receive your full identity data or financial transaction history.
• Law enforcement and regulatory authorities: where we are required by law, court order, or lawful regulatory instruction to disclose personal data, we will comply. We will notify you of such disclosure where permitted to do so by applicable law.

All third parties with whom er77 shares personal data are contractually required to process that data only for the stated purpose, to maintain appropriate security standards, and not to disclose it further without er77's authorisation.

er77 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Essential cookies: strictly necessary for the platform to function — these include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking the platform's core functionality.
• Functional cookies: used to remember your preferences (for example, language selection) so you do not need to reconfigure the platform each time you visit.
• Analytics cookies: used to collect anonymised, aggregated data about how players use the platform — such as pages most visited and session length — to help er77 improve the platform experience. No individual player is identifiable from analytics data.

You may manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect certain platform features. Clearing your browser cookies will log you out of your er77 account.

er77 retains your personal data for as long as your account remains active and for such further period as is necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically: account registration data and identity verification documents are retained for a minimum of five (5) years following account closure; financial transaction records are retained for a minimum of five (5) years in accordance with applicable record-keeping requirements; gaming activity logs are retained for a minimum of three (3) years following account closure.

Where personal data is no longer required for any of the purposes set out in this Privacy Policy and no legal retention obligation applies, er77 will securely delete or anonymise that data in a manner that prevents recovery or reconstruction.

er77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and the er77 platform; encrypted storage of sensitive account data; access controls that limit which er77 personnel can access player personal data; regular security assessments and penetration testing of platform infrastructure.

While er77 takes data security seriously and applies industry-standard protections, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, er77 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

The er77 platform is strictly intended for adults aged 21 and above. er77 does not knowingly collect personal data from any person under the age of 21. If er77 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe your child has registered on the er77 platform, please contact customer support immediately so that the account and all associated data can be removed without delay.

er77 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to the way in which er77 processes your personal data, er77 will endeavour to notify you via your registered mobile number or through a prominent notice on the er77 platform prior to the change taking effect. The revised Privacy Policy will be published on this page with an updated effective date.

Your continued use of the er77 platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any change, you should cease using the platform and contact customer support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to er77's handling of your personal data, please contact our data support team. We are available 24 hours a day, 7 days a week.

Email: [email protected]